Frequently Asked Questions

Helping you understand how to Moo!

Selling Q's

What percentage do I make of my sales?

Consignors make 60% of their sales, 65% if they volunteer 1 shift, or 70% if you volunteer 2 or more shifts. CONSIGNORS THAT MARK “DONATE ALL” WHEN PRINTING THEIR TAGS WILL EARN AN EXTRA 5%!! 

Is there a fee for participating?

There is a one time fee of $15 to participate in each Moo La La Boutique Sale. This fee is to be paid at the time of Registration.

Will the money I get be worth my time?

It depends on how many and what type of items you bring. The more higher-end, larger items you bring the more money you can make. Consignors, on average, sell approximately 70% of their items. Price low- sell all, price high- sell less. Basic consignors earn 60% of your total sales minus the $15 consignor registration fee that is paid upfront helping with the costs of building rental, advertising, fliers, racks and displays, and sale equipment. Your check will be available at Pick Up or will be mailed to you the following day.

Where can I get hangers? Do I get the hangers back?

Local dry cleaners, Target, WalMart, Kmart and dollar stores are great places to find inexpensive hangers. We suggest using wire hangers because of the ease of pinning the items onto the hanger. All items are sold WITH the hanger at the sale. We frequently have hangers available at Kid Swap Restore (located in Redlands). Contact us to inquire if they are available.

Where do I buy white cardstock?

Walmart, Staples, Officemax, Michael’s and Joann’s are all places that carry cardstock. Don’t forget to bring a coupon to the craft store!

How do I tag my items?

Please refer to our ITEM PREPARATION/TAGGING GUIDE for detailed instructions.

How do I price my items?

A general rule of thumb is to price them around 30% of the original price. The condition of the item will generally raise or lower this figure. Ask yourself “What is the most that I would pay for this?” Please refer to our Pricing Guide for further details.

What can I expect at Drop Off?

Drop off will take approximately 30 minutes. Please bring all items organized according to size and Inventory Log found on the MySaleManager System. All items will be inspected for quality. Anything found to be unacceptable will be pulled at our discretion. Please refer to our ACCEPTED AND NOT ACCEPTED ITEMS LIST. A detailed description of what to expect can be found on our SELL page.

What if I am not available to pick up my items at the specified pick up time?

If you can’t make it to pick up your items, you can have a friend or relative pick them up for you. All items picked up will be verified with the consignor name, consignor number, and/or telephone number. NO EXCEPTIONS. Please make sure that your items are accounted for at that time. Any items that aren’t picked up after the designated time will be DONATED.

Where are my unsold items donated?

Every sale we choose organizations that assist our local communities and align with our values. We are always searching for charities to benefit from our consignor’s  generosity. If you know of a organization that could benefit from the donation of children’s items, please CONTACT US.

When will I receive my check?

You can expect to receive the check at Pick Up (Monday following the sale) or will be mailed to you the following day.

Shop Q's

I’m not ready to sell anything, can I still shop early?

If you are not consigning, you can still VOLUNTEER and shop during the Volunteer Sale! Here’s how it works… volunteer 1 shift and shop at 2pm at the Volunteer Pre-Sale, volunteer 2 shifts and shop at 12pm, volunteer 3 shifts and shop the earliest at 10am. You also have access to the Discount Day Pre-Sale on Saturday at 6pm! Volunteers that do not consign (sell items) must complete all shifts prior to Wednesday Pre Sale.

What forms of payment will be accepted at the sale?

We will accept Visa, Mastercard, American Express and of course cash. No checks, please.

Can I bring my kids to shop?

Because of the atmosphere we have for our pre-sale events, we discourage bringing children unless they are in a stroller, baby carrier or sling. Children are allowed at the public sale events but we ask you kindly to keep an eye on them while you are shopping. Children that are not being closely monitored by their parents will be asked to leave. All of Moo La La’s inventory belong to our consignors- we want to ensure that they are safe in our care and not damaged.

What if I find a great item, but it is too large for me to carry around while I shop?

We will have a holding area and allow you to hold an item for one hour while you shop. We don’t want you to miss out on a great find, but also want to be sure that if you change your mind that we are able to get it back on the sales floor as soon as possible!

We will also have claim ticket tags on large items where you can just tug off the bottom portion, pay for it at check out and we will assist you in obtaining the item. Changed your mind? No problem, just give the tag back to us and we will reattach it!

Can we “try on” the clothing?

Unfortunately, we do not have accommodations for changing rooms. We suggest that you determine your child’s size before you come to the sale.

What is the return policy?

All sales are final so please thoroughly inspect all items prior to purchasing.

Advertise Q's

How can I promote my business at Moo La La?

Check out the ADVERTISE section of our website. Then CONTACT US for more information. Please include information about your business.